Privacy Policy

1. Privacy at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data refers to any data that can be used to personally identify you. Detailed information on data protection can be found in our privacy policy listed below this text.

Data Collection on This Website

Who is responsible for the data collection on this website?
The data processing on this website is carried out by the website operator. You can find their contact details in the "Information about the Responsible Party" section of this privacy policy.

How do we collect your data?
Your data is collected when you provide it to us. This can, for example, be data you enter into a contact form. Other data is automatically collected by our IT systems or with your consent when you visit the website. This includes technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?
Some of the data is collected to ensure the proper functioning of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?
You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given your consent for data processing, you can revoke this consent at any time for the future. Additionally, under certain circumstances, you have the right to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. For this purpose and for any further questions regarding data protection, you can contact us at any time.

Analysis Tools and Third-Party Tools

When you visit this website, your surfing behavior may be statistically evaluated. This is mainly done with the use of analytics programs. Detailed information on these analytics programs can be found in the following privacy policy.

2. Hosting

We host the content of our website with the following provider:

Webflow

The provider is Webflow, Inc., San Francisco, 398 11th St, United States (hereinafter referred to as "Webflow"). When you visit our website, Webflow collects various log files, including your IP addresses. For more details, please refer to Webflow's privacy policy:

https://webflow.com/legal/eu-privacy-policy

The use of Webflow is based on Art. 6(1)(f) of the General Data Protection Regulation (GDPR). We have a legitimate interest in ensuring the reliable presentation of our website. If consent has been requested, processing will only take place on the basis of Art. 6(1)(a) of the GDPR and § 25(1) of the German Telemedia Act (TTDSG), insofar as the consent includes the storage of cookies or access to information on the user's device (e.g., for device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

Data Processing Agreement

We have entered into a data processing agreement (DPA) to use the above-mentioned service. This is a legally required contract that ensures that Webflow processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

3. General Notes and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data refers to data that can be used to personally identify you. This privacy policy explains what data we collect and how we use it. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the internet (e.g., communication via email) may have security vulnerabilities. Complete protection of data from access by third parties is not possible.

Information about the Responsible Party

The responsible party for the data processing on this website is:

canalsite commerce UG (haftungsbeschränkt)
Blücherallee 7, 22926 Ahrensburg, Germany

Managing Director: Walter Klaschka
Commercial Register Entry: HRB 21247 HL, Local Court of Lübeck
Contact: office@g-remove.com
Phone: +49 4201 214 3002

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Data Storage Duration

Unless a specific storage duration is stated in this privacy policy, your personal data will remain with us until the purpose for data processing ceases to exist. If you assert a legitimate request for deletion or revoke your consent for data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial retention periods); in the latter case, deletion will occur after the reasons for storage have ceased to exist.

General Notes on the Legal Basis for Data Processing on This Website

Many data processing operations are only possible with your explicit consent. You can revoke your consent at any time. The legality of data processing carried out before the revocation remains unaffected by the revocation.

Right to Withdraw Consent to Data Processing

IF DATA PROCESSING IS BASED ON CONSENT PURSUANT TO ART. 6(1)(e) OR (f) OF THE GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, INCLUDING PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS FOR PROCESSING CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS OR THE PROCESSING SERVES THE ASSERTION, EXERCISE, OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) OF THE GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING, INCLUDING PROFILING TO THE EXTENT THAT IT IS CONNECTED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) OF THE GDPR).

Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 of the GDPR)

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work, or the place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to Lodge a Complaint with the Supervisory Authority

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent technically feasible.

Right to Data Portability

Within the scope of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipients, and the purpose of data processing, as well as a right to rectification or erasure of this data. For this purpose and for any further questions regarding personal data, you can contact us at any time.

Information, Correction, and Deletion

4. Data Collection on This Website

Cookies

This website uses cookies in part. Cookies do not harm your computer and do not contain any viruses. They serve to make our website more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, you can set your browser to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies that are necessary for the electronic communication process or for the provision of certain functions requested by you (e.g., shopping cart function) are stored based on Art. 6(1)(f) of the GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If other cookies (e.g., cookies for analyzing your browsing behavior) are stored, they will be treated separately in this privacy policy.

Server Log Files

The provider of this website automatically collects and stores information in server log files that your browser automatically transmits to us. These are:

Browser type and browser version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address

These data will not be combined with other data sources. The collection of this data is based on Art. 6(1)(f) of the GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website; therefore, server log files must be collected.

Contact Form

If you submit inquiries to us via the contact form, your information from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not share this information without your consent.

The processing of this data is based on Art. 6(1)(b) of the GDPR if your inquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6(1)(f) of the GDPR) or on your consent (Art. 6(1)(a) of the GDPR) if this consent has been requested. The consent can be revoked at any time.

The data entered by you in the contact form will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory legal provisions - especially retention periods - remain unaffected.

Inquiry via Email, Telephone, or Fax

If you contact us by email, telephone, or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of processing your request. We will not share this information without your consent.

The processing of this data is based on Art. 6(1)(b) of the GDPR if your inquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6(1)(f) of the GDPR) or on your consent (Art. 6(1)(a) of the GDPR) if this consent has been requested. The consent can be revoked at any time.

The data you send to us via contact inquiries will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory legal provisions - especially legal retention periods - remain unaffected.

Processing of Customer and Contract Data

We collect, process, and use personal data only to the extent necessary for the establishment, content design, or change of the legal relationship (inventory data). This is done based on Art. 6(1)(b) of the GDPR, which allows the processing of data to fulfill a contract or for pre-contractual measures. We collect, process, and use personal data about the use of our website (usage data) only to the extent necessary to enable the user to utilize the service or to bill the user.

The customer data collected will be deleted after the order has been completed or the business relationship has ended. Legal retention periods remain unaffected.

Data Transmission on Conclusion of a Contract

We transmit personal data to third parties only if it is necessary in the context of contract processing, such as to the financial institution entrusted with the payment processing.

Further transmission of the data does not occur or only if you have expressly consented to the transmission. Your data will not be disclosed to third parties without your express consent, for example for advertising purposes.

The processing of data is based on Art. 6(1)(b) of the GDPR, which allows the processing of data to fulfill a contract or for pre-contractual measures.

5. Analytics Tools and Advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses "cookies," which are text files placed on your computer, to help analyze how users use the website. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.

The storage of Google Analytics cookies and the use of this analysis tool are based on Art. 6(1)(f) of the GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

Browser Plugin
You can prevent the storage of cookies by adjusting your browser settings accordingly. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

Objection to Data Collection
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website: Disable Google Analytics

For more information on how Google Analytics handles user data, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en‍

Google Analytics Remarketing

We transmit personal data to third parties only if it is necessary for the processing of a contract, such as to the financial institution entrusted with payment processing.

Further transmission of the data does not occur or only if you have expressly consented to the transmission. Your data will not be disclosed to third parties without your express consent, for example for advertising purposes.

The processing of data is based on Art. 6(1)(b) of the GDPR, which allows the processing of data for the performance of a contract or for pre-contractual measures.

Google AdWords and Google Conversion Tracking

Facebook Pixel

Our website uses the visitor action pixel from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"), for conversion measurement.

This allows the behavior of website visitors to be tracked after they have clicked on a Facebook ad and have been redirected to the website of the provider. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and can contribute to optimizing future advertising measures.

The data collected is anonymous to us as the operator of this website and we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, which may enable a connection to the respective user profile and Facebook to use the data for its own advertising purposes in accordance with the Facebook Data Policy. This allows Facebook to display ads on Facebook pages as well as outside of Facebook. We as the website operator have no influence on this use of the data.

The use of Facebook Pixel is based on Art. 6(1)(f) of the GDPR. The website operator has a legitimate interest in effective advertising measures, including social media.

For more information about protecting your privacy, please see Facebook's privacy policy: https://www.facebook.com/about/privacy/

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You can also disable the "Custom Audiences" remarketing feature in the Ads Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged into Facebook.

6. Newsletter

Newsletter Data

If you would like to subscribe to the newsletter offered on the website, we require your email address and information that allows us to verify that you are the owner of the provided email address and that you agree to receive the newsletter. Further data will not be collected or will only be collected on a voluntary basis. We use this data exclusively for sending the requested information and do not disclose it to third parties.

The processing of the data entered into the newsletter subscription form is based exclusively on your consent (Art. 6(1)(a) of the GDPR). You can revoke your consent to the storage of data, the email address, and their use for sending the newsletter at any time, for example, via the "unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

The data you provide for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter, after which it will be deleted. Data that has been stored by us for other purposes remains unaffected.

7. Plugins and Tools

YouTube

Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This informs the YouTube server about which of our pages you have visited.

Furthermore, YouTube can store various cookies on your device. These cookies enable YouTube to obtain information about visitors to our website. This information is used, among other things, to gather video statistics, improve user-friendliness, and prevent fraud. The cookies remain on your device until you delete them.

If you are logged into your YouTube account, you enable YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) of the GDPR.For more information on how YouTube handles user data, please refer to the YouTube privacy policy at: https://policies.google.com/privacy?hl=en.